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Tuesday, 28 August 2018

Deliveroo Delivers

Dr. Vincent Wan


It was raining so we didn’t feel like going out in the wet as we originally planned.  We wanted to eat at home, but were too lazy to cook and we didn’t have a lot in the fridge to cook any way.  We decided to try one of the many takeaway food delivery options.  When you search Google for takeaway food delivery options, Deliveroo, Uber Eats and Foodora top the list.  We hadn’t heard much about Foodora so decided to cross it off the list.  Uber is well known, but more as a ridesharing taxi alternative.   The ads for Deliveroo are everywhere so it seemed like a safe choice so we gave it a go.

The takeaway food choices on Deliveroo were impressive.  A total of 38 options were available for my location from your typical burger joint to cafes to proper restaurants.  Most said the food would arrive in 20 to 30 minutes from ordering.  Ordering was easy.  Select the restaurant and then the items you want from their menu.  Pay with a credit card and wait for your delivery which can be tracked until it arrives.  The website will tell you if the restaurant has accepted your order, when they are preparing the food and when the delivery is on its way.  If there are any issues, there is online support via live chat.

The delivery person followed our instructions and used the intercom when they arrived with our food.  The food came within 30 minutes as promised.  Everything was packed neatly into containers inside a brown paper bag with no spillage.  The food was still hot and delicious.  Our experience with Deliveroo was a good one.  We will definitely be using it again when we don’t want to cook and want takeaway but don’t want to go get it ourselves.